Value added services in addition to the above services to be subscribed by the Customer/Owner of the vehicle at as per tariff as on date.
Overview and Customer acceptance: To be applied by the Customer only in circumstances of threat to the safety and safe custody of the Vehicle other than trial purposes under due supervision of authorised technicians of TVSM.
Even after the triggering of the Immobiliser function, the vehicle will run 100 Kms before switching off. Customer fully understands and agrees to all the consequences that may arise out of effectuating Immobiliser function including that of complete standstill of the vehicle after ignition off.
Customer also understands instances of Immobilisation will be recorded for evaluation purposes.
2.1 You agree that TVS may by itself or through its Service Partners contact you by call, message, email, WhatsApp, notification, notification through the Application or other modes of communication regarding matters related to your TVS Vehicle, TVS Connect Services or any other services related to TVS. You also agree to notify TVS promptly if your contact details change.
2.2. TVS reserves the right, without prior notice, to add, change, withhold, or suspend Services included as part of the service package offered through the Application.
2.3 We may terminate these Terms and by extension your access to the Services without notification if we suspect your Service account (in whole or in part) is being used for any unauthorized or inappropriate purpose.
2.4 We may also suspend the Services, without prior notification, at our discretion for performing maintenance in relation to the Application and/or the Services.
3.1 You may terminate the TVS Connect Services by:
3.2 We may terminate these Terms if you breach any provision hereof, in which case you would not have any right to have your Service reactivated, even if you cure any of the issues that resulted in the termination or suspension of your Service. It is solely our decision as to whether to allow you to have Service again.
4.1 Compliance with these Terms - You are responsible for your own compliance with these Terms of Service and for use of your TVS Vehicle or your Services account by you or others, whether or not authorized by you.
4.2 Accurate Information - When you create an account, you must provide accurate and complete information; You are required to keep your account and password confidential and secure and not disclose it to anyone; Please contact our support team at customercare@tvsmotor.com immediately in the event you come to know of any breach of security or unauthorized use of your Service or account. You will be solely responsible for all activity in your account.
4.3 Proper Operation of Your Vehicle and Proper Use of the Service - You expressly acknowledge and agree that the use of or any reliance upon any information, content available through the Application or use of the Service is solely and completely at your own risk and responsibility. It is your sole responsibility to ensure that you (and/or any other pillion rider of your Vehicle) follow instructions for use of the Service and exercise good judgment and obey traffic and all other applicable laws and regulations, when operating your Vehicle, using the Equipment, and/or the Service, and/or evaluating whether the use of any of the Services (or the routing and direction data you receive) is safe and legal under the circumstances.
4.4 Your Responsibility for Insuring Your Vehicle - The Service is provided to you as a convenience. The Service does not constitute insurance and you should not rely on it to limit the potential for loss, theft, or damage to your Vehicle or property. You are solely responsible for obtaining and maintaining any and all insurance for your Vehicle, your passengers, and your property. No insurance company or insurer will be entitled to any right of subrogation against us or our Service Partners.
4.5 Your Responsibility for Maintaining Your Vehicle and Phone - In order for us to provide the Service, the Equipment in your Vehicle and your phone must be in good working order and your Vehicle must have a working electrical system and adequate battery power. The Service may not work if you try to modify the Equipment or add any equipment or software in or to your Vehicle that is not expressly authorized by us or is not compatible with the Equipment or Service or tamper the Equipment. You are solely responsible for the proper maintenance of your phone, Vehicle and its systems (including the Equipment) and for keeping them in good working order and in compliance with these Terms of Service and all applicable laws.
4.6 No Illegal, Fraudulent, or Abusive Use of the Service - You may not use the Equipment, the Service, or the TVS Connect website in any way that is illegal, fraudulent, or abusive, including to harass, threaten, abuse, defame, or slander any individual or entity. You may use our emergency services only for actual emergencies and legitimate Vehicle assistance needs. You may not use the Service in a manner that interferes with any other customer?s use of our Service or our provision of our Service to our other customers. You agree you will not abuse or do anything to damage our or any of our Service Partners? respective business, operations, services, reputation, employees, equipment, property, or facilities. You further agree that you will not harass, threaten, or use vulgar and/or inappropriate language towards any customer service representatives.
4.7 No Commercial Use or Resale of the Service - The Service, including the messages, data, information, content, or other material provided as part of the Service, are provided only for your non-commercial use, and not for re-sale or time-sharing purposes. Certain information you receive through the Service belongs to us or our Service Partners (or other third parties) and may be subject to one or more copyrights, trademarks, service marks, patents, or other legal protections. You may not (and may not permit or cause any other party to) sell or resell or otherwise use the Service or any information provided through the Service for commercial purposes, nor may you reproduce, copy, modify, attempt to reverse engineer, make derivative works from, or otherwise display or distribute the Application, its contents, or any information provided through the Service.
4.8 Your Responsibility for Others Who Use Your Vehicle - You are solely responsible for those who use the Service in your Vehicle or use your authentication information, even if you later claim the use was not authorized, and you will be responsible and promptly pay for any damages to or expenses incurred by us or any of our Service Partners as a result of such use. Neither we nor any Service Partner has any obligation to inquire about the authority of anyone using your Vehicle or other information that can be used to identify your account to request the Service for your Vehicle. You are responsible for the security of any passwords you use to access the Service.
5.1 Your vehicle's limited warranty includes the equipment in your vehicle, but does not cover the TVS Connect Services.
5.2 TVS, and the Service Partners, expressly state that the application and the services are provided 'as is,' without warranties of any kind, either express or implied, about (1) the equipment or any other hardware or software used with the service or the application, (2) the service, (3) noninfringement, system integration, data accuracy, or (4) any data or information or other services provided through the service; this includes, without limitation, warranties of security, title, content, quality, accuracy, timeliness, quiet enjoyment, completeness, correctness, reliability, merchantability, or fitness for a particular purpose or use; all such warranties are expressly excluded by these Terms of Service. We expressly disclaim any and all express and implied warranties.
5.3 Neither TVS, the Service Partners, represent or warrant that the service will meet your requirements, prevent unauthorized access by third parties, be uninterrupted, secure, error-free, without loss of content, data, or information. In addition, you acknowledge and agree that transmissions related to the TVS Connect Services may not be secure.
5.4 Neither TVS, the Service Partners, nor any other third party beneficiary shall be responsible for any losses or damages arising as a result of the unavailability of the TVS Connect Services or the wireless service, including the inability to reach emergency services or any failure or fault relating to equipment or services provided to you. Neither we nor our Service Partners warrant or guarantee that service will be available at any specific time or at all times or to any geographic location, or that the service will be provided without interruption, delay, or error.
5.5 You expressly release us and our Service Partners from all liabilities and losses (including physical injury and death) that you or others may suffer in an emergency situation (in case you have opted for the feature of emergency notification), including in the event of our failure to contact appropriate emergency personnel or triggering an alert to your pre-set emergency contacts. TVS does not take responsibility for the authenticity or timeliness of the emergency data trigger and shall not be held responsible for any consequences thereof.